Scope of services
ADHANA provides non-emergency home healthcare, including nursing, caregiving, physiotherapy and doctor home visits. We are not a substitute for emergency medical services.
Legal
Terms of Service
Last updated: 1 April 2026. By booking care with ADHANA you agree to these terms.
Emergencies
In a medical emergency, call your local emergency number or nearest hospital first. Our clinicians will assist with stabilisation and hospital coordination within their scope of practice.
Care plans and consent
Care is delivered against a written care plan agreed with the patient or their authorised representative. Any change in clinical scope requires fresh consent.
Service terms
Care plans are confirmed in writing before deployment. Any change in scope, duration or staffing is agreed with the family in advance.
Cancellation and refunds
Cancel or pause with 24 hours' notice for a pro-rata refund of unused days. Deployment fees for same-day starts are non-refundable.
Limitation of liability
Our liability is limited to the fees paid for the affected service period. We are not liable for outcomes arising from undisclosed medical history or refusal of recommended care.